Operation
In 2013, Taiwan Fu Hsing officially established its SER (Social & Environmental Responsibility) Promotional Committee. Under the authorization of the Chairman, the General Manager is directly responsible for the SER Promotional Committee and all policies developed shall be approved by the Chairman before release to stakeholders. Under the General Manager's instructions, regular meetings are convened once every 4 months.
Social and Environmental Responsibility Promotional Committee
Taiwan Fu Hsing assembled a SER (Social & Environmental Responsibility) Promotion Committee in December 2013; the committee was renamed Sustainability Committee in 2022. The President has been authorized by the Chairman to manage the Committee while the Chief Culture Officer serves as the executive member. The committee convenes quarterly meetings and has eight teams established underneath to create, promote, audit, and review ESG policies. All related policies and execution progress are approved by the board of directors. Furthermore, the Company prepares annual sustainability reports and makes them available for download by stakeholders over the website as part of its CSR policy.
Stakeholder and Significant Issues
Taiwan Fu Hsing defines employees, shareholders, customers, suppliers, residents, government agencies, academic institutes as our major stakeholders by adopting results from the 6 major stakeholder positioning test this year. At the same time, we also continue to maintain good interaction with our stakeholders, establish communication channels, collect feedback, and make corresponding adjustments to corporate policies.
Without the establishment of any labor union, Taiwan Fu Hsing actively communicates with its employees through training programs, labor-management conferences, business meetings, morning briefings, bulletin boards, employee suggestion boxes, internal grievance & reporting channels, social media, etc.
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Journals
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CSR reports
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Business reports
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Mailboxes
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Service lines
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Business news
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Websites
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Stakeholders
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Significance to Taiwan Fu Hsing
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Method and Frequency of Engagement
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Topics of Attention
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Employees
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Having recognized employees as our most important advantage, we not only increase benefits to promote work-life balance, but also implement robust career development programs to unite employees toward a sustainable future. |
Taiwan Fu Hsing has not established a union, but communicates with employees pro-actively through the following channels: llabor-management meetings (quarterly) lemployee welfare ommittee meetings lsexual harassment grievance committee (quarterly) lmanagement meetings (monthly) lmorning meetings/monthly meetings (monthly) ldepartment meetings lbulletin (unscheduled) lemployee opinion box: service@fuhsing.com.tw linternal grievance and whistleblowing channels (for reporting of ethics, integrity, SER, and AEO related issues) (unscheduled) |
lTalent Sourcing and Retention lOccupational Health And Safety lTalent Training and Development lHuman Rights lOperating Performance lEthics, Integrity, and Anti-Corruption |
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Customers
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Customers are the source of our revenue, which is why Taiwan Fu Hsing actively contributes know-how and assists customers in every way possible to secure success and early advantage for their products. Satisfaction and viability have been the key factors that sustain customer relations to date. |
lcustomer satisfaction surveys (yearly) lbusiness-related exhibitions (unscheduled) lcustomer visits and sales visits (unscheduled) lAEO counter-terrorism audit lSER system audit |
lHuman Rights lProduct Quality lCustomer Relations Management lEthics, Integrity, and Anti-Corruption lRegulatory Compliance |
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Suppliers
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Suppliers are important partners to our sustainable management efforts, and it is our hope to build trust with suppliers and engage them in a relationship that is mutually beneficial to both parties. |
lsupplier grievance hotline, fax line, digital platform or E-mail lsupplier audit and interview lwritten statement (commitment) lsupplier risk evaluation and enhancement lsupplier digital platform |
lSupply Chain Management |
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Shareholders/Investors
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Shareholders and investors represent sources of working capital, which Taiwan Fu Hsing answers to in regards to return on capital. Through these stakeholders, the Company sources consistent supply of capital to create economic returns. |
linvestor seminars (twice a year) lshareholder meetings (yearly) linvestor relations mailbox service@fuhsing.com.tw lreporting of operation-related information |
lOperating Performance lEthics, Integrity, and Anti-Corruption lRegulatory Compliance |
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Government Institutions/ Academic Institutions
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All products offered and all marketing activities of Taiwan Fu Hsing are reviewed and supervised by the authority. Maintaining open communication channels and learning the most recent regulatory trends help ensure the consistency of our operations. |
lAEO-certified enterprise (once every 3 years) lpolicy conference and forum llocal employment and industry development lindustry-academia collaboration lemployment opportunity for persons with disability |
lClimate Change and Energy Management lWater Management lAir Pollution Control lWaste Management lOccupational Health and Safety lRegulatory Compliance |
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Community Residents
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As a leading enterprise in the local area, we look forward to giving back to the society and creating an inclusive future to the benefit of all community members. |
lneighborhood engagement llocal employment and industry development lpromotion of cultural education lpollution prevention and protection |
lClimate Change and Energy Management lWater Management lAir Pollution Control lWaste Management |
Related Regulations
Supplier Specifications
Risks Management
Social & Environmental Responsibility Policy
Actively engaging in social welfare, Taiwan Fu Hsing is committed to improving the working environment and raising the awareness of environmental protection. In general, social and environmental responsibility can be subdivided into four aspects: business code of ethics, employee rights & responsibilities, occupational safety and health, and environmental protection. In addition to strictly abiding by this standard, Taiwan Fu Hsing also requires its business partners to conduct self-inspection so that a safe and reliable supply chain can be jointly established.
By setting our CSR objectives as "transparent governance, prosperous coexistence, and sustainable business operation", we have decided the significant issues of stakeholders concern and the significant impact of company operations on the economy, environment, and society.